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The Technical Support Specialist delivers customer support solutions for various solar electrical products and components within the company’s product line. The successful candidate will be a versatile person with both inbound and outbound responsibilities, across both the hardware and software components of solar inverter offerings, and who is able to work effectively and collaboratively in a rapidly changing, dynamic startup environment.
Why you should apply:
Competitive compensation structure.
Medical insurance coverage.
Strong employee engagement and healthy working culture.
Remote opportunity.
Responsibilities:
Keep necessary documentation for products clear and organized.
Manage all customer service efforts including technical literature for consumers, service calls, conducting remote troubleshooting of products and other applications support and occasionally traveling to site for in person service.
Assisting with the activation of new sites as needed.
Gather, synthesize, and prioritize actionable product requirements based on input from customers, sales, internal stakeholders and the competitive landscape.
Coordinate with cross functional teams such as engineering and field technicians to resolve technical issues.
Provide customer support at all levels from pre to post sales and installation.
Requirements:
2-5 years experience in solar installation, technical customer service or related roles.
Strong knowledge of solar components, electrical systems and their installation process.
Electrical engineering degree preferred.
A strong technical aptitude and willingness to get ‘hands on’ with our existing products and technologies, and to interact confidently with both technical and business audiences.
Strong verbal and written communication skills.
Willingness to travel 30+%
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