Solar Technician Supervisor

Website EnergeiaWorks EnergeiaWorks

North America’s leading renewable energy search firm

The Solar Technician Supervisor will oversee and ensure the service department achieves set goals. The ideal candidate will be a quick learner and lead the team by showing pride in their work building morale.  They will take initiative, ask for directions, and creatively troubleshoot issues.

Responsibilities:

Manages and provides direct supervision to technicians and service coordinators on all islands
Prioritizes service calls ensuring proper assignments to technicians based on skills
Trains technicians and assists in other departments in responding to all service, safety, and monitoring inquiries/issues
Creates training plans and protocols as needed
Maintains ongoing awareness of commercial and residential sites by reviewing reports submitted by the coordinators
Maintains industry knowledge on products, latest technologies, code, and norm updates, and all  business-related aspects and developments
Performs report audits using system portals, weekly
Ensures action is taken, daily, based on the findings and recommendations from the portals and coordinators
Provides weekly updates on completed and outstanding work tasks
Provide monthly reports on deliverables for commercial operations and monitor contracts
Supervises, assists, and tracks installation of commercial and residential E-gauges
Oversees and confirms job quotes provided by Service Coordinators
Assists in dealing with RMA processes with the different partners and manufacturers to ensure proper execution, documentation submission, materials, and reimbursements
Collaborates with the Development Team on strategy and deployment of updated Service platform

Requirements:

Demonstrates the highest level of professionalism and courtesy when interacting with colleagues, customers, and vendors
7+ years of experience supervising and/or training employees
5+  years experience working with solar, PV, and storage or an equivalent combination of education and experience
Experience working with PV and electrical systems such as egauge, SCADAs, and other revenue-grade monitoring systems, SPAN, GENERAC, TESLA, Solaredge, Fronius, SMA, and Off-grid systems
Must have  a valid driver’s license with a clean record
Current Electrical Journeyman license from the State of Hawaii or actively working on obtaining a license must be enrolled in electrical courses at a minimum

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