Website EnergeiaWorks EnergeiaWorks


North America’s leading renewable energy search firm

The Senior Product Manager will design, develop, and deliver customer support solutions for various solar electrical products and components within the company’s product line. The successful candidate will be a versatile person with both inbound and outbound responsibilities, across both the hardware and software components of solar inverter offerings, and who is able to work effectively and collaboratively in a rapidly changing, dynamic startup environment.

Why you should apply:

Competitive compensation structure.
Medical insurance coverage.
Strong employee engagement and healthy working culture.

Responsibilities:

Keep necessary documentation for products clear and organized.
Manage all customer service efforts including developing and implementing technical literature for consumers, creating systems and policies to increase efficiency for customers, conducting remote troubleshooting of products, and other applications support.
Develop and lead a strong customer support team.
Assisting with the activation of new sites as needed.
Gather, synthesize, and prioritize actionable product requirements based on input from customers, sales, internal stakeholders, and the competitive landscape.
Coordinate with cross-functional teams such as engineering and field technicians to resolve technical issues.
Provide customer support at all levels from pre to post-sales and implementation.

Requirements:

3-5 years experience in product management, application engineering, or technical customer support.
Electrical engineering degree preferred.
Knowledge of market opportunities and challenges of solar and renewable energy.
Strong technical experience with solar components and electrical systems.
A strong technical aptitude and willingness to get ‘hands-on’ with our existing products and technologies, and to interact confidently with both technical and business audiences.
Strong verbal and written communication skills.
Willingness to travel 20%

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Julieann Young

Deal Associate, Solar

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