Georgia Power issues safety and security alert for customers

ATLANTA — In light of a recent media reports of a possible attempted home invasion at an Atlanta apartment complex by persons identifying themselves as Georgia Power employees, the company is reminding customers of its processes and procedures for visiting their homes and businesses. Georgia Power works with local law enforcement to investigate and prosecute any individuals impersonating company employees to commit criminal acts. Georgia Power does not send employees into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or authorized payment location. If an employee needs […]

By Derick Lila September 25, 20150

ATLANTA — In light of a recent media reports of a possible attempted home invasion at an Atlanta apartment complex by persons identifying themselves as Georgia Power employees, the company is reminding customers of its processes and procedures for visiting their homes and businesses.

Georgia Power works with local law enforcement to investigate and prosecute any individuals impersonating company employees to commit criminal acts.

Georgia Power does not send employees into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or authorized payment location. If an employee needs to visit a customer’s home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the Georgia Power name and logo. They will also be in a vehicle marked with the Georgia Power logo.

If customers suspect a visitor to their home or place of business is impersonating a Georgia Power employee, the company recommends that the customer:

Call local police or 911 immediately.
Call Georgia Power at 1-888-660-5890 to verify the employee’s ID.
DO NOT let the individual inside your home or business.
DO NOT go outside with the individual.
DO NOT provide them with your account number or any personal or financial information.
For more information, please visit www.georgiapower.com/scam.

About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of the nation’s largest generators of electricity. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company’s promise to 2.4 million customers in all but four of Georgia’s 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Consistently recognized as a leader in customer service, Georgia Power was recently ranked highest in overall business customer satisfaction among large utilities in the South by J.D. Power and Associates.