Installing solar panels on your roof is certainly a great way to minimize your carbon footprint and save money in the long run on electricity costs. But how do you know if you’re getting a quality system?

We’ve been getting a lot of calls lately for corrective maintenance work from customers that are unhappy with their previous installers and service providers.

In some cases, customers aren’t able to get through to their service providers to ask a simple question, and in others, solar panels have gone flying off of rooftops only weeks after having been installed. The issues are widely varied and wildly alarming.

While we certainly don’t mind stepping in to help, this lack of quality service is a growing concern for both current and prospective solar customers who have transitioned or are considering a transition to green energy. As going solar represents a high-caliber investment, it’s important to do your due diligence and ensure that you are choosing a reputable company that is going to provide quality service for you both in the short and long-term.

So, before you make the investment to go solar, here are some things to look for when choosing your provider:

Warranty provisions
Any reputable company that takes pride in great work should offer a minimum 3-year warranty on your system. This should cover things like mechanical integrity and safety, as well as defective materials and/or workmanship.

Many equipment manufacturing companies also offer 25-year warranties – take the time to seek out those that proudly stand behind their products and services.

Quality Equipment
Don’t be afraid to ask a potential service provider about their equipment. Make sure the company you are considering is working with quality equipment from tier 1 suppliers, and that its equipment is in steady supply in Canada.

Delayed installment schedules due to lack of readily available equipment is a common problem that can be easily avoided by choosing the right provider.

Regulatory compliance
Your solar system’s connection to the grid is subject to your municipality’s specific building and fire codes. Avoid costly system modifications by ensuring the company you work with is experienced in regulatory compliance in your area so that your system meets the local code requirements and can get up and running without a hitch.

Customer service
The crux. Quality solar systems are only as good as the service that stands behind them. Value statements that include customer service are a great start, but it’s also important to make sure a company walks the talk.

Be sure to take a thorough look through customer references and testimonials when assessing a potential service provider.

Think twice before working with any company that does not have positive references from previous, happy customers.

Going solar is a great investment when done right.

Protect your investment by taking the time to carefully choose a reputable service provider, ensuring a positive, profitable experience.

About the Author: Bob MacCannell, President, Brightworks Solar Inc.
As the President and Founder of Brightworks Solar Inc., Bob possesses a wealth of experience in the solar PV industry working with commercial, residential and institutional customers. Based out of Markham, Ontario, Brightworks Solar advocates for sustainable energy in Ontario through customer education, superior service and the provision of high-quality solar energy systems.

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