Texas — Sunnova announced the launch of Sunnova Repair™ Services.
The company says its certified technicians will now be available to help all homeowners who are not under a service warranty to troubleshoot, service, and repair their solar and battery storage systems, even if Sunnova did not install them.
“We proudly back all our Sunnova systems with full-service warranties so our customers have peace of mind, but we know that not everyone with a solar system has that same level of service,” said Michell Graham, Senior Vice President of Service and Energy Operations at Sunnova. “Sadly, there are many homeowners with solar systems who are frustrated because either their provider doesn’t offer service and support, or their electrician isn’t able to service their issues. We have an in-house team of dedicated service technicians who are the best in the industry, specially trained to service most major equipment providers for residential solar and storage. We set out a goal to bring the high standard of service that we provide our Sunnova customers to all solar customers, and that’s what we’re going to do.”
Sunnova says it provides maintenance, monitoring, repairs, and replacement parts to over 170,000 solar customers across the country.
The program includes solar repairs associated with the monitor, inverter, solar panels (modules), battery, and wiring and connections, including but not limited to assessment & troubleshooting, warranty administration, warranty fulfillment, preventative maintenance, equipment service, and repairs and replacement.